Ocean Forwarding Agent

Ensure smooth and timely freight process flow.Ensure accurate and timely data entry into our operating system.Track and trace Order Management files.Use workflows on daily basis to manage shipmentsMonitor shipment reports to ensure total customer satisfactionEnsure timely clearance and delivery of freight to customer for Import shipments.Ensure documents are timely sent and arrival notice communicated to destination for Export shipments.Ensure accurate and timely client and vendor billing.Manage intercompany invoice paymentsInteract with our customers, arranging their international shipments, meeting customer service standards.Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed and updated in the DLSOP.Meet KPI standards, per company procedure.Overseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Job-Specific Performance ExpectationsTimely and Accurate Shipment ProcessingEnsures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's proceduresTimely and Accurate Data EntryEnsures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolutionTimely and Accurate Billing and AccountingInvoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company