Senior Lead, Client Insights

Job Description

Contributetoday-to-day operations of the newly formed Client Insights team. Responsible for delivering measurable value to insurance carriers, especially Top 20. Develop insights, identifyprocess improvements, and carrierconnections to our data assets. Daily responsibilities include collaborating with analytics team to identify and document data insights at a client and industry level creating ad hoc reports, interacting with customers to identify analytic needs based on ISO data, clients contributions and industry trends.

The ideal candidate must be able to:

• Collaborate and build relationships with colleagues and clients.
• Thrive in a fast-paced environment related to Property/Casualty data (including commercial auto, personal auto, homeowners, BOP, commercial property, and general liability)
• Achieve results and able to provide high-performance customer service with minimal direction.
• Enjoy building/improving operations and processes.
• Be a self-starter,extremely dependable, organized, detail oriented, has exceptional communication and time management skills, and always focuses on providing excellent customer service. 
• Stay positive and focused even during times of ambiguity or changing priorities.

About the Day to Day Responsibilities of the Role

• Explore data developed insights produced by team to add context, color, and a story around the observations.
• Leverage knowledge of P&C industry to inform and validate customer needs
• Work with internal stakeholders and external clients to identify needs/requirements for data insights reports and translate those requirements to the data analytics team to ensure appropriate data is captured and leveraged. Createindustry reports and insights for both personal and commercial lines.
• Present deliverables to internal stakeholders and clients with professionalism.
• Work with marketing and leadership to craft messages and deliver content to appropriate audience through multiple media channels.
• Manage timelines and deliveries of scheduled monthly and quarterly deliverables.
• Create and maintain documentation that will support the effective implementation of repeatable processes and workflows.
• Attend meetings to collaborate with cross functional teams to identify and ultimately resolve issues.
• Work closely with the Product, Dataand Operations Management staff in the development, implementation, maintenance and regular distribution of useful measurement reports that will have high visibility at the leadership and executive level.
• Analyze complex processes and workflows to identify and implement improvements to increase productivity and improve cycle time resulting in significant business improvement and customer satisfaction.
• Researching industry trends, diagnosing issues and proposing solutions will play a large role in your day to day.

Qualifications

• Four-year college degree in Business, Actuarial, Data Science, Data Analytics, Statistics, Finance, Business Administration or related discipline.
• 7+ years’ experience within the Property/Casualty industry. Data focused experience a plus.
• Strong data analysis, data verification, and problem-solving skills.
• Excellent writing, communication and presentation skills
• Ability to distill complex concepts into language that is understandable and compelling to business decision makers.
• Driven, self-motivated and self-directed; comfortable working in teams and independently to complete projects.
• Familiarity with Verisk solutions a plus
• Must be highly organized and able to work efficiently on multiple projects to meet tightdeadlines.
• Ability to work successfully independently on some efforts and collaboratively as part of a teamwith other efforts
• Proficiency with Microsoft Office, particularly PPT, Word and Excel.

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Additional Information

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.