Product Analyst, North America Innovation & Design

Job Description

The Product Analyst will be part of the North AmericaInnovation & Design team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation. The Product Analyst will be part of “design thinking” style engagements that include ideation, iteration and testing. The engagements will be both onsite with internal product teams and offsite at client sites. The position is located in the New York Innovation Studioand will focus on North American products and clients. This role will also contribute to driving much of Visa’s new product roadmap through applied exploration and development. This role reports to the Senior Director, NAInnovation & Design.

The successful candidate will ideally have experience in FinTech/Payments and design thinking and will be responsible for supporting projects based on human centered design methods and working across functions (e.g.design, technology, products, etc.). The role requires the person to be comfortable with ambiguity, developing solutions that begin with the customer and rapid iterations of prototypes to deliver customer experiences that are simple, powerful, and exceptional. The role also requires the person to be comfortable and charismatic in front of clients. In addition, this individualwill need to play a critical role in project management and strategy for the full lifecycle of product development - from ideation and working through to pilot processes which may require them to wear many hats (e.g., marketing, customer support, operations, reporting, etc.) This personenable hands-on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment related technology. This person is creative and hands-on, has a bias for action and is able to inspire others with their vision. Lastly, the person should be a “SWAN” – someone who is smart, ambitious, works-hard and is nice!

RESPONSIBILITIES

• Contribute to work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)

• Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.

• Design, contribute and co-facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.

• Assist inrapidly converting ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally

• Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with clients and internal product teams

• Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.

• Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication

• Drive coordination with core product teams to enable commercialization

• Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results

• Articulate the usability, viability and feasibility of product recommendations

• Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features

• Support in-depth market testing using various qualitative research methods

• Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into thought leadership content that Visa can utilize with clients

• Conduct and contribute to client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

Qualifications

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• 2 years of work experience with a Bachelor’s Degree or at least 0years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA etc) or a PhD.

• Experience in payments or FinTech

• Experiencewith design thinking/human-centered design methodologies

• Experience in digital product development and management a plus. Specifically, experience in mobile and/orwebapplication development and experience design

• Experience in a data driven and/or business strategy role (eg consulting/investment banking)

• Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing

Additional Information

• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

• Proven ability to work on complex and often ambiguous problems, to drive results

• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

• Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops

• Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Less than 5% travel required

Incumbent must make themselves available onsite during core business hours

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.