Vacancy expired!
Location:
Santa Clara(CA), Santa Clara, USAJob Description: Addressing user tickets regarding hardware, software and networking. Walking customers through installing applications and computer peripherals. Address user tickets regarding hardware, software and networking. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting as necessary. Record technical issues and solutions in logs. Troubleshooting of Office product related issues. Direct unresolved issues to the next level of support personnel. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Hands-on experience with Windows/Mac OS environments. Working knowledge of office automation products and computer peripherals, like printers and scanners. Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support, VIP support. Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management. To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.). Perform daily health check, Standby and support for Meeting Rooms Audio & Video devices? Must accurately record, update and document requests using the IT service desk system. Identifying and escalating business and technical challenges as appropriate and in a timely manner. Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date. Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed."Vacancy expired!