Job Details

ID #44468813
State New Mexico
City Santa fe / taos
Full-time
Salary USD TBD TBD
Source Change Healthcare
Showed 2022-07-29
Date 2022-07-29
Deadline 2022-09-27
Category Et cetera
Create resume

Customer Communications Specialist

New Mexico, Santa fe / taos, 87501 Santa fe / taos USA

Vacancy expired!

Customer Communications Specialist Overview of PositionThe Customer Communications Specialist is an adept writer that translates highly technical information into externally-facing communications to help Change Healthcare customers utilize products effectively and maintain daily operations. This role is critical to ensure all externally-facing communication meets industry mandates and security protocols, provides clear communication around product enhancements and changes, and drives continuous improvement. The Customer Communications Specialist plans, develops and implements messaging for incident response, product upgrades, routine maintenance, and other product-related customer communications. Communicates ongoing product or service problems and fixes internally and with customers. This is an on-call role, including nights, weekends and holidays if needed.What will be my duties and responsibilities in this job?Perform daily analysis and management of incidents in support of enterprise-wide efforts for timely, accurate, and thorough customer-centric solutions and communications

Functions as the single point of contact between the Command Center and the Internal and External community for all Critical and Major Incidents.

Respond timely to messages from Command Center (CC) to join bridge calls

Research, craft, and distribute highly specialized and complex internal/external communications about operational issues impacting customer and employee productivity

Communicates information and impact to senior management and key stakeholders across the business both written and verbally

Establishes a front-end message to control call volume

Creates talking points to help control message from internal employees to customers

Creates flash messages for customer-facing tools/products

Drafts external RCAs after service restoration

Works with the Application/Service Owner and CC to gather current details and craft messages for updates

Works with software vendor and internal team to create and maintain templates for client communications

Ensures compliance with brand and legal protocol for all communications

Drives creative practices around communications to improve readership

Supports maintenance of database contacts

Assist in developing, and delivering effective and innovative communication copy and materials, including new modes of electronic communication

This is an on-call role, including nights, weekends and holidays if needed

What are the requirements needed for this position:Bachelor’s degree required and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

3+ years communications experience (email marketing, internal communications, PR, media relations)

​Outstanding demonstrated written and interpersonal communication skill set – must exercise extensive grammar and usage knowledge to communicate simply and concisely in written form

Effective critical thinking skills and strong attention to detail

Strong analysis ability and must be oriented toward problem solving skills

Excellent time management skills and carry high degree of competence in completing duties in a timely and effective manner

Must be Proficient in MS Office (Word, Excel and Power Point)

Will require relevant business writing samples (3-5 expected)

Will require a writing test

What other skills/experience would be helpful to have?Familiarity with an email delivery application

Familiarity with AP Style

Adobe Reader, Acrobat

Visio

Remedyforce, Jira

Confluence

SharePoint

Salesforce

What are the working conditions and physical requirements of this job?

General office dutiesHow much should I expect to travel? Up to 25% travel. Travel is infrequent. Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement. #li-remote#IWork4CHNG#ChangeHealthcareCareers #HiringNow#HealthcareTechnologyJobs #RemoteWork#WorkFromHome#TechnologyEnabledServicesatCHNG Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf.If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Vacancy expired!

Subscribe Report job