Job Details

ID #46084371
State New Mexico
City Santa fe / taos
Job type Permanent
Salary USD TBD TBD
Source TYLER TECHNOLOGIES INC
Showed 2022-09-29
Date 2022-09-28
Deadline 2022-11-26
Category Et cetera
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Director of Operations / Project Management

New Mexico, Santa fe / taos, 87501 Santa fe / taos USA

Vacancy expired!

Are you interested in leading and motivating a team, growing a business, and finding new ways to leverage technology to improve the lives of citizens? As Director of Operations for Tyler Technologies NIC - New Mexico division, you will have the opportunity to be part of the management team that is focused on this and more every day.

Who are we?

NIC - New Mexico is a subsidiary Tyler Technologies (NYSE: TYL) the national leader in government technology solutions that create smarter, safer and stronger communities. We are a talented team of innovators, programmers, and project managers dedicated to improving the lives of New Mexicans through web and mobile applications that we build on behalf of our government partner in New Mexico. We are passionately leading a new era of digital public service, using technology to bring government to the people in meaningful and convenient ways.

The Director of Operations is part of the management team with varied and broad responsibilities, including project management, product development, marketing and the service desk management. The Director of Operations is first and foremost a leader and ensures that each team is operating efficiently and effectively. This position serves as a backup to the General Manager, assisting with financial forecasting and budgeting as well as meeting with customers to build and maintain relationships.

Excellent written and verbal communication skills are a requirement for this position, and experience managing teams is a must.

Duties of the Director of Operations include, but are not limited to:

  • Lead and inspire a team of professional technologists and project managers
  • Provide guidance and oversight to teams responsible for key aspects of the business
  • Develop strategies for growth and execute on tactics that will improve effectiveness and accelerate progress toward our mission
  • Oversee marketing and public relations
  • Seek out and implement improvements to all aspects of the business
  • Manage complex and key eGovernment projects
  • Meet with agencies to discuss existing services, potential projects, and projects in development; create proposals based on scope of work
  • Assist the General Manager with reports, presentations and meetings with government partners in the Santa Fe area and at conferences and tradeshows around the state
  • Work closely with the Director of Technology and leadership team to ensure effectiveness of all teams
  • Ensure quality and timeliness of marketing and project management deliverables, including compliance with established company processes and standards
  • Oversee and enhance project management process
  • Manage application project queue and priorities
  • Conduct regular meetings with team on status of completed and ongoing projects and assist with priorities, decision-making
  • Understand and document requirements (business analysis and writing) and train others to perform and document requirements gathering for digital government project.
  • Manage service desk operations; act as the escalation point and develop strategies for improvement

Requirements:

  • Undergraduate degree
  • Outstanding communications skills
  • Minimum of five years' related job experience
  • Experience with Agile development methodology a plus, including sprint planning
  • Web application project management and PMI certification preferred
  • Excellent customer service skills, including good verbal and written abilities
  • Strong leadership, organizational, prioritization, and project management skills

Location

Santa Fe, New Mexico

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades .

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people .

Apply Online Requisition Number:2022-1696 #DICENIC Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Vacancy expired!

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