Vacancy expired!
Job Description
Are you a pro at bookkeeping and accounting software? Our client needs YOUR help!
What to Expect Interact with business customers (mid-sized taxpreparation and accounting firms) to provide premium service tothese high value customers via phone, assisting with tech support,tax support, and general e-filing support questions (knowledge oftax concepts a plus) Provide quality customer service while demonstrating the ability toeffectively troubleshoot and resolve inquires related to softwareinstallation, re-installation, entry, and other software supportmatters Provide caring, empathetic and white glove customer interactionsthat positively represent the company brand
Qualifications
Capabilities of Top Performing customer service agents for this position
Ability to demonstrate a sincere desire to assist the customer, and puts the customers’ needs first
Ability to align and communicate with the customer effectively
Tenacity to understand the customer’s business needs and provide the appropriate recommendation
Ability to quickly build rapport with customers
Patience and understanding to diffuse tough customer situations
Ability to search quickly in client's knowledgebase as well as public search tools (Google.com, etc.)
At home equipment required:
A USB head set with phone quality audio will be required, examples include: Logitech h390 USB headset & Plantronics Model C320 I5 Processor (or AMD equivalent) required (i7 processor preferred) 4GB memory required, 8GB memory preferred Windows 8.1 64-bit or Windows 10 64-bit
Additional Information
Job Types: Full-time, Part-time
Education:
- High school or equivalent
Work authorization:
- United States (Required)
All your information will be kept confidential according to EEO guidelines. You will need to complete a drug screen and background check.
Vacancy expired!