Job Details

ID #49830326
State New York
City Albany
Full-time
Salary USD TBD TBD
Source EssilorLuxottica
Showed 2023-04-30
Date 2023-04-30
Deadline 2023-06-29
Category Et cetera
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LensCrafters - Licensed Team Lead

New York, Albany, 12201 Albany USA

Vacancy expired!

LensCrafters - Licensed Team LeadDate: Apr 29, 2023Brand: LensCraftersLocation:Albany, NY, US, 12203Requisition ID: 805463Store # : 000722 LensCraftersPosition: Full-TimeTotal Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=enUS)Founded in 2000, Clearly is on a mission is to eradicate poor vision in the world by 2050 - the world’s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online. We are proud of our dynamic team members who work every day to fulfill our mission, and we celebrate their diverse backgrounds, skills, and perspectives.Clearly is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.GENERAL FUNCTIONThe Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.MAJOR DUTIES AND RESPONSIBILITIESWhile working in Retail

Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.

Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.

Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.

Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.

Strives to achieve exceptional results with every customer and patient every time.

Serves as a responsible alternate store key holder.

Brings associate opportunities to the attention of management directly & in a timely manner.

Under current & valid state Opticianry license performs the following:

Provides expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription.

Adjusts and/or repairs eyewear as needed.

Presents and dispenses eyewear & creates a lasting impression.

Performs accurate digital measurements.

While working in Lab, if applicable

Custom fits glasses & precisely places prescription in lenses.

Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.

Edges & mounts only when needed & within company guidelines.

Ensures finished eyewear meets optical standards & customer requirements.

Ensures associates complete training & routinely conduct eyewear inspections with excellence.

Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.

Ensures approved safety programs are implemented & maintained consistently per standards.

Creates a safe working environment for all. Demonstrates safe work practices.

Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.

BASIC QUALIFICATIONS

HS diploma/GED

1+ year experience

Current & valid state Opticianry license

Strong optical & retail experience

Knowledge of current optical theory & merchandise

Strong communicator & listener

Strong inter-personal skills

Strong basic math skills

Sales skills

Problem solving ability

Familiarity with cash register, computers & calculators

Leadership & training experience

Edging & mounting experience

Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

LensCrafters Final Eyewear Inspector Certification

LensCrafters Quality, Fitting & Adjusting Program

Optical machinery/instruments experience

Customer service experience

AccuFit Digital Measurement System certification

Knowledge of current store merchandise & lens options

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, Group RRSP and Vacation, paid family leave, tuition reimbursement, and eyewear discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.Nearest Major Market: AlbanyJob Segment: Retail Sales, Ophthalmic, Manager, Retail, Healthcare, Management

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