Vacancy expired!
This is a long-term contract with one of the NYS agencies in Albany, NY.
Onsite work is a mustImmediate interview and onboarding.NYS is requesting a candidate to assist internal and external users with the legacy application and the transition to the new system:- Provide users with assistance in the use of systems and applications.
- Interact with users via Help Desk telephone, email, and face-to-face.
- Triage incoming requests, identifying users' needs, abilities, and limitations.
- Provide immediate assistance and/or the resolution of issues, where possible, or collect appropriate information for referring the request to upper-level technical staff.
- Log, track, and document all incoming calls and requests to ensure issues are resolved to the satisfaction of the user.
- Assign, revise, or revoke user permissions and passwords on various systems and applications.
- Install and configure hardware/software as required.
- Provide management with accurate summaries and reports of support activity.
- Work with technical and business staff.
- Liaison with external vendors including submitting requests, obtaining assistance, ordering supplies, tracking tickets, etc.
- Participate in user training of new applications and systems.
- Receive, document, and prepare data for FOIL requests.
- Work with web staff to post/update website content.
Vacancy expired!