Job Details

ID #2007966
State New York
City Binghamton
Full-time
Salary USD TBD TBD
Source New York
Showed 2019-03-28
Date 2019-03-21
Deadline 2019-05-20
Category Customer service
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Inside Sales Representative (Conklin)

New York, Binghamton 00000 Binghamton USA

Vacancy expired!

SAMSCREEN INC. has a requirement for an Inside Sales Representative. This position reports directly to the Customer Service Manager and will be responsible for performing business-to-business, direct sales, responding to customer and potential customer inquiries, order requests and comments for this first rate manufacturer of screening and wear products for the mining, aggregate and construction industries, located in Conklin NY.

If you are interested in becoming part of our team please click the reply button above to send us your resume or visit our website at WWW.SAMSCREEN.COM and click on the CAREERS tab to apply.

OVERALL POSITION FUNCTION:

Inside sales activity and customer service functions as needed.

PREREQUISITE:

Inside Sales experience or similar and/or relative level of demonstrated experience in sales & service preferably in a construction or mechanical industry.

DIRECT SUPERVISOR

Customer Service Manager

PRIMARY RESPONSIBILITIES:

Outbound communication to prospective customers to create a business relationship and sell Samscreen products

Outbound communication to follow up on quoted products to obtain a sales order

Outbound communication to past customers to regain their business.

The Inside Sales Representative will also be required to perform the following customer service duties as needed:

Answer incoming phone calls and relay to appropriate departments

Perform customer service on in-bound sales calls to develop business relationships with customers' representatives by responding to their needs

Enter purchase orders for resale product in an accurate and timely manner.

Communicate logistics for 3rd party orders

Record feedback and customer sentiment concerning Samscreen's and competitors' products, and communicate to relevant parties

Respond to customer needs with timely response to quote requests, tracking info, order entry, customer complaints and product recommendations

Enter customer complaints and respond to them based on feedback from customer service manager.

Open new customer accounts by promoting and selling products which satisfy client needs

Enter new products in to ERP following preset conventions

Become knowledgeable with Samscreen Inc.'s full line of screening media and wear products, with aim of promoting them to current customers as well as potential buyers

REQUIRED SKILLS AND KNOWLEDGE:

Proven sales skills

Powerful objection handling capabilities

Passion for making the sale

Strong learning skills

Excellent communication and interpersonal skills

Keen organizational and time management skills

Competent typing and computer entry skills

PERFORMANCE EVALUATION AND METRICS:

Sales Growth

Number of new customers attained

Number of quotations generated

Quotation conversion %

Number of orders entered

Average of dollar value per order

Customer Retention

Customer satisfaction survey and feedback

Internal customer satisfaction survey

Accuracy in order entry

Number of customer complaints

New accounts from mail/phone campaign

Level of proven training and knowledge

REQUIRED TRAITS:

Professionalism

Positive attitude

Self-motivated

Solutions-oriented

Tenacious

Competitive

Common Sense

Flexible

Team player

Detail-oriented

Creative thinker

Results driven

PHYSICAL DEMANDS:

Largely sedentary, minimal physical work

WORK ENVIRONMENT:

95% + office environment, some customer visits may be required.

CONFORMANCE:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Samscreen expects all employees to perform quality work, strive to assist the company to meet all objectives and goals, and continuously improve all aspects of operations in alignment with the published corporate Mission Statement. Samscreen requires all employees to conform to all corporate guidelines, handbooks, directives and policies.

COMPENSATION:

SAMSCREEN INC. offers competitive compensation and a generous benefit package including Health Insurance, 401K/Profit Sharing Plan and paid vacation.

Vacancy expired!

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