Vacancy expired!
- Provide 2nd and 3rd line engineering support to the product
- Provisioning, deploying, patching and upgrading primarily enterprise software hosted on the Azure cloud
- Working closely with the development team to ensure successful deployment of software packages
- Defining and implementing regular maintenance and health monitoring procedures
- Work effectively with staff in all areas of the business, escalating when appropriate to management and/or development team
- Take into account technical and commercial relationships with end users, partners and service providers
- Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardizing customer data or operations
- Participate in 24x7 on-call rotations
- Previous work experience in a software, application, or product support role
- Knowledge and experience with web applications and configuration management
- Working knowledge of Windows server and client technology, ideally supporting web applications and services
- Knowledge of Azure portal and familiarity with Azure services
- Strong skills and experience with scripting
- Experience with basic SQL querying or report creation (Power BI)
- Knowledge of Elasticsearch and Kibana
- Experience configuring Application Monitoring and Dashboards
- Experience working in an ITIL environment
- Relevant technical customer support experience preferred, particularly within a public safety environment
- The ideal candidate is self-motivated and a rapid learner
- Understanding of what represents good 'customer service' and how to deliver it is essential
- Efficient, effective, and respectful verbal and written communication skills including:
- Being a good listener, able to identify and validate assumptions
- Use of effective questioning to confirm understanding of a problem and then provide the needed assistance to resolve it
- Methodical troubleshooting, technical skills, and attention to detail to be used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritize and switch between varied tasks
- Strong problem-solving skills and ability to work effectively under pressure
- Careful record keeping
- Able to use initiative and to work effectively both independently and as part of a team
- Bachelor's Degree in Information Technology, Computer Engineering or related field preferred; suitable and demonstrable professional experience will also be considered
Vacancy expired!