Vacancy expired!
Job Title: PC Technician We have a 3 -6-month contract to hire in NY City. My client has 3 open roles for PC Technicians. Onsite in NY City (Chelsea section) Monday - Thursday. During June - September work remote 3 out of 4 Fridays. During October - May work remote every other Friday. The shifts are:
- 7:15 AM - 3:15 PM
- 8:00 AM - 4:00 PM
- 10:00 AM - 6:00 PM
- Also, must be available for a 12:00 - 8:00 PM shift at least one day per week or one week per month.
- Must also be on call on Saturdays every 4 to 8 weeks.
- Provide general desktop support to end users including questions, problem resolution, and service requests related to all supported hardware and software.
- Provide assistance to Funds' users via telephone, email, and in-person.
- Monitor helpdesk queues in IT Helpdesk ticketing system.
- Monitor system alert management system and responds to alerts for hardware and software issues.
- Provide excellent customer service, answer IT Helpdesk phone in courteous and professional manner.
- Understand and evaluate end-users needs, develop creative technical solutions, and know when to escalate a problem.
- Document all requests, including the entire problem solving process.
- Learn the software and hardware used and supported by the Funds.
- Unpack, setup, connect and test new computers, printers and other peripherals.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
- Disconnect, move, reconnect and test workstations and printers for move and change requests.
- Troubleshoot LAN/WAN basic networking issues.
- Troubleshoot printers, scanners, and other peripherals issues.
- Responsible for setting up audio/visual equipment for presentations.
- Perform routine maintenance as needed.
- Perform other related duties as assigned.
- Provide support after hours, on weekends and through on-call rotation.
- A+ Certification required, Network + Certification and Microsoft Professional Certification are pluses.
- 2-3 years of experience in IT Helpdesk technical support.
- Solid background in personal computer hardware repair and/or troubleshooting.
- Knowledgeable in computer hardware, operating systems, applications, and networks.
- Familiar with MS Office, MS Office 365, and MS Azure is a plus.
- Knowledge of Active Directory configuration, Windows, Windows Server, and Exchange.
- Knowledge of diagnostic utilities and other research tools for troubleshooting and issue resolution.
- Offer exceptional customer service to end users by being highly communicative and responsive.
- Must be able to multitask.
- Ability to work independently and also as a team member with the IT staff.
- Good analytical skills to resolve problems, identify and document solutions.
- Good interpersonal communication and relationship-building skills.
- A+ Certification required, Network + Certification and Microsoft Professional Certification are pluses.
Vacancy expired!