Job Details

ID #50282921
State New York
City Cooperstown
Source UnitedHealth Group
Showed 2023-09-19
Date 2023-09-19
Deadline 2023-11-17
Category Et cetera
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Tech Support Specialist

New York, Cooperstown, 13326 Cooperstown USA

Vacancy expired!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.(sm)The Tech Support Specialist provides technical support to fast paced healthcare environment. This function includes in person, hands on support, remote support to incident management response and restoration; determination of issue priority, service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.Primary Responsibilities:

Analyze and investigate trends and issues

Work is frequently completed without established procedures

Works independently and with a team

Act as a resource for others

May coordinate others' activities

Respond to and resolve reported computer software, hardware, operating system

Fulfill service requests

Perform installations, upgrades, releases & deployments

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

High School Diploma (or Higher)

1+ years of Customer Service Experience

Valid driver’s License

Ability to travel 25%

Ability to provide coverage on weekends & holidays on an on call basis

Preferred Qualifications:

Tech support experience

Active directory experience

MS Office experience (teams, outlook, exchange)

Servicenow experience

HP Printer support experience

Soft Skills:

Ability to work unsupervised

Customer service skills

Interpersonal skills to handle confidential information and sensitive situations

Ability to prioritize work.

New York City, NY Residents Only: The hourly range for New York City, NY residents is $18.80 to $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #RED

Vacancy expired!

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