Vacancy expired!
- Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
- Managing proprietary software changes and the introduction of new and highly complex technologies
- Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
- The resolution of all field computer associated problems
- Leveraging a ticketing system to manage workflow
- Working occasionally with vendors; tracking service agreements
- Maintaining appropriate inventory to get new users up and running in short order
- 1-2 years of Level 1 Help Desk experience
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
- An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
- 2+ years of Level 1 and 2 Help Desk experience preferred
- Demonstrated success troubleshooting PC related problems in a Windows environment
- Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
- Answer basic troubleshooting questions for desktop computers / laptops
- Support and maintain a LAN/Server
- Install system changes
- Provide sign-on maintenance/assistance
- Set-up and maintain networked computers
- Order network office computers and track maintenance agreements
- Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
- Experience working with vendors preferred
- Ability to travel locally to the corporate and district offices
- Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
- Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
- Strong written and verbal communication skills
- The ability to balance multiple priorities; strong demand management skills
Vacancy expired!