Job Details

ID #40344618
State New York
City Farmindale
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source Genuent Global, LLC
Showed 2022-05-06
Date 2022-05-05
Deadline 2022-07-04
Category Et cetera
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IT Support Technician

New York, Farmindale, 11735 Farmindale USA

Vacancy expired!

Genuent is hiring a Desktop Support Technician for our direct client located in the Farmingdale, NY area. This is a contract opportunity. Qualified candidates should send an updated, Word version of their resume along with rate requirements to Slater Davidson, SUMMARYThe Desktop Support Technician's role is to manage computer systems and network connections to ensure high levels of availability and security of the supported applications and business data. This individual also participates in the implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.Primary responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users on using system tools.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with users to ensure issue has been resolved.
  • Gain feedback from users about computer usage.
  • Run reports to determine malfunctions that continue to occur.
Experience
  • Customer support, Problem solving skills, Documentation
  • Client Operating Systems and Software
    • Windows 7
    • Windows 10
    • Microsoft Office
  • Deployment Tools
    • Microsoft Deployment Toolkit (MDT)
    • Group Policy
    • WSUS
  • Management Tools
    • Active Directory
    • Exchange 2010
  • Network Infrastructure
    • Cat5 Cabling
    • TCP/IP
    • Scripting
      • Batch Files
      • Powershell
      • VBscript
    • Printers
    • PC Hardware
      • Troubleshooting
      • Maintenance
Preferred:
  • VMWare
  • Phone systems (punch blocks/cabling/system programming)
  • Licensing
    • Windows/Office
    • Adobe
    • Cadstar,Xilinx,CAM350,etc
  • Backup software concepts
    • Backup tape handling

Vacancy expired!

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