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The Client Onboarding Communications and Training Manager is an important member of the MSS Onboarding Change Management team. The role is responsible for the facilitation of new training for the team, maintenance of procedures and templates, and oversees internal and external communications. In addition the role plays a key part in management of the Voice of the Client survey and is a contributor and aggregator of frequent presentations.Responsibilities:Organizes and delivers training and ensures participants leave with necessary knowledge
Participates in BOW (Book of Work) forums to understand the pipeline of upcoming releases
Owns changes to the Voice of Client survey for MSS Onboarding as well as internal surveys
Maintain internal procedure sites and operational templates
Maintains formal communication templates and assists in creation of team / organizational emails
Organizes and contributes to key organizational presentations (i.e. Town Halls)
Qualifications:5-8 years experience
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS PowerPoint
Self-motivated and detail oriented
Education:Bachelor’s/University degree or equivalent experience
Job Family Group:Human ResourcesJob Family:Talent, Development, Learning & DiversityTime Type:Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi at https://www.citigroup.com/citi/accessibility/application-accessibility.htm .View the " EEO is the Law at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf " poster. View the EEO is the Law Supplement at https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .View the EEO Policy Statement at http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf .View the Pay Transparency Posting at https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdfCiti is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Vacancy expired!