Vacancy expired!
Job Title
Customer Intelligence AnalystLocation(s)22 South Canal Street, Greene, New York 13778Requisition NumberRCS-8132Full-time/Part-timeFull-timeJob DescriptionCustomer Intelligence Analyst About our company:The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.About the position:Drives customer success by providing advanced analytics and reporting to internal and external stakeholders. The Customer Intelligence Analyst works closely with other team members to produce reports and analytics to enhance the customer experience within Raymond. Schedule will be hybrid with an alternating schedule of five days in the office and five days remote. Works independently to manage multiple projects, performs data analysis, and generates reports. Receives general direction and is expected to develop and/or improve procedures/practices. Job Responsibilities:- Creates, reviews, and interprets complex reports.
- Uses technical skills to streamline processes.
- Leads skilled professional teams in planning and coordinating projects.
- Provides analysis to senior and executive level staff inside and outside the Company regarding best practices on customer data.
- Provides advice and counsel regarding technical and/or specialized knowledge to all levels of employees across divisions.
- Works closely with department colleagues for collaboration and cross training.
- Documents all procedures created.
- The desire to learn new technologies.
- A Bachelor's Degree is preferred.
- Two or more years of project management experience is required.
- Proficient in Microsoft Office Products
- Experience in Data Analysis and Reporting
- Proficient in manipulating raw data
- Proficient in SQL
- Proficient in a Business Intelligent System - preferably Power BI
- Proficient in Python and/or R
- Knowledge of Lean Management
- Customer Facing presentation skills
- Knowledge of Data Base Management Systems
- Medical and Rx Plan options
- Dental and Vision Plan options
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Profit Sharing Plan based on annual profitability
- Long-Term Care Insurance
- Vacation, Sick, Personal & Volunteer Time
- Company Paid Holidays
- Tuition Aid Program
- Vacation available on day 1
- 10 paid holidays
- A Bachelor's Degree is preferred.
- Two or more years of project management experience is required.
- Proficient in Microsoft Office Products
- Experience in Data Analysis and Reporting
- Proficient in manipulating raw data
- Proficient in SQL
- Proficient in a Business Intelligent System - preferably Power BI
- Proficient in Python and/or R
- Knowledge of Lean Management
- Customer Facing presentation skills
- Knowledge of Data Base Management Systems
Vacancy expired!