Job Details

ID #43487693
State New York
City Hauppauge
Job type Permanent
Salary USD $30 - $34 30 - 34
Source Perennial Resources International
Showed 2022-06-22
Date 2022-06-20
Deadline 2022-08-19
Category Et cetera
Create resume

Network Support Associate-Onsite Hybrid

New York, Hauppauge, 11788 Hauppauge USA

Vacancy expired!

Job SummaryThe Network Support Associate will support employees and technology by providing prompt support to troubleshoot and resolve day-to-day technology issues of our employees, including but not limited to network / telephony devices and cabling, desktop applications, custom applications, and computer hardware.He/she will be responsible for network and telephony support, device provisioning and de-provisioning as well as inventory management of equipment. Installation, configuration, and support of network services including printers, VOIP phone system and other peripheral devices among many other tasks will be a part of daily duties. He/she will update and maintain the status of tickets within ServiceNow incident and problem management system.The Network Support Associate will work on all aspects of problem resolution for employees; this includes but is not limited to driving the resolution from IT Support teams, cross-functional organizations, and external vendors. Using their expertise, he/she will identify opportunities for continuous process improvements and if needed, partner with other in-house technology teams to design, plan and implement a resolution.

Essential Functions
  • Provide routine network support for end users with IT-related issues in a timely and professional manner.
  • Follows standard operating procedures to accurately log all requests using established request tracking software. Answers, evaluates and prioritizes incoming ticket requests for IT service in a professional, courteous manner.
  • Configure network and telephony devices. Manage and monitor network services, manage MDF/IDF cabling and equipment. Support IT Infrastructure services and technology throughout the plant.
  • Resolves routine hardware and software problems, and coordinates work escalations with the appropriate technical resource or group for more complex issues.
  • Performs first-line support and customer service with internal employees and external partners to resolve problems and to maintain high level of customer satisfaction
  • Interfaces with department peers, internal employees, and external partners to escalate problems, issues, and communications appropriately.

Additional Responsibilities
  • Learns fundamental operations of commonly used software, hardware, and other equipment.
  • Adheres to all confidentiality rules and policies.
  • Follow all company and department policies and rules.
  • Ensures that all problems are logged, resolved/assigned for resolution, prioritized, and tracked, and communicated appropriately.
  • Other duties as assigned.

Education
  • High School or GED - Required
  • Vocational / Technical - Preferred
  • Bachelors Degree (BA/BS) in Information Technology - Preferred

Work Experience
  • 3 years or more IT Experience or knowledge - Required

Skills and Abilities
  • Clearly and effectively communicate with customers both in writing and verbally. - Intermediate
  • Maintains a high degree of professionalism while delivering outstanding Customer Service. - Advanced
  • Work additional hours per business needs. - Intermediate
  • Attends work regularly and on time. - Advanced
  • Must be available over the company provided phone during off-hours - Advanced

Specialized Knowledge
  • Experience with enterprise-level LAN, WLAN, and WAN administration, and management.
  • Working knowledge of Layer 1-4 protocols and can demonstrate how to administer and troubleshoot on this level
  • Experience with DHCP/DNS Server administration
  • Experience with VOIP and PBX administration preferred
  • Experience with Windows based ICMP troubleshooting tools
  • Experience with Wireshark desired but not required
  • Expert knowledge of operating systems (Win 7, Win 10) support and operations, Microsoft desktop applications, hardware, and peripherals.
  • Strong knowledge of supporting both Windows desktops / laptops, Virtual Desktop Infrastructure (VDI), Apple products like Mac, iPhone and iPad as well as Android based mobile devices.
  • Experience with Video Conferencing Technology is a plus.
  • Strong understanding of Windows infrastructure and networking technologies
  • Excellent understanding of both hardware and software systems
  • Cisco VOIP phone system

Licenses and Certifications
  • A+ CompTIA and/or N+ CompTIA Technical Certifications are a plus - Preferred
  • Microsoft certificate for Windows 7 & 10 - Preferred

Vacancy expired!

Subscribe Report job