Job Details

ID #17333156
State New York
City Jerseycity
Job type Full-time
Salary USD TBD TBD
Source Shopify
Showed 2021-07-26
Date 2021-07-26
Deadline 2021-09-24
Category Et cetera
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Continuous Improvement Specialist - Remote (US & Canada)

New York, Jerseycity 00000 Jerseycity USA

Vacancy expired!

Job Description

If we had to make a prediction, we’re going to say that the successful applicant for this role is going to come from the world of Warehouse Operations Management and/or Transportation Operations. Maybe you currently work at a 3PL, or an ecommerce company, or with a carrier. We’re not going to ignore your application if you don’t come from this world, but you must know your way around the logistics operations, from fulfillment operations to transport management.

Keeping on the crystal ball theme, we’re also going to say that the person that gets the gig will be a builder, not a maintainer. You’re going to want to get excited about coming into a new role where you get to help lay the foundations for a multi-billion dollar enterprise. Metrics, reporting, project management, tools and technology - most of these pages are yet to be written and you must be someone who is comfortable in that sort of ambiguous environment and who loves to solve large, complex problems

Sound like you? Awesome.

Here’s the sort of things you can expect to be doing:

  • Review and challenge both the end-to-end informational and physical flow from order collection up to fulfillment and the delivery confirmation.

  • Act a senior individual contributor to start then quickly develop into a lead for our CI arm.

  • Participate in setting operational metrics to monitor activity

  • Analyse those metrics and identify the root causes of poor efficiency

  • Understand and formalize current processes vs targeted ones

  • Identify the gaps and suggest correctionsand reviews

  • Implement and supervise continuous improvement actions

  • Define and document new standards and monitor progress

  • Design training documents, and procedures to sustain operational excellence

  • Approximate 20% US travel, typically 1 week a month

#LI-KR1 #LI-REMOTE

Qualifications

  • Exceptional data analysis skills - you know your way around google sheets and excel. SQL knowledge would be nice too.
  • You should have deep knowledge of WMS software
  • Strong background in warehousing operations and/or in transport management is a real asset
  • You should familiar with continuous improvement tools (VSM, workflow design, problem solving, Six Sigma )
  • Exceptional communication skills - you’ll be researching, analysing, writing, advising and recommending. If you can’t make a point clearly and succinctly with a fantastic attention to detail, this may not be the right job.
  • Soft and hard leadership skills. Within Shopify, we’ll be relying on you to help our product teams continue to innovate. Within the nodes, you’ll be Shopify’s boots on the ground. In both environments, you should be comfortable with providing key advice, managing expectations and knowing when to push hard and when to pull back.
  • This positions requires frequent travel across our network in the US.

Additional Information

IMPORTANT

Please keep reading

OK, are you excited to apply? Awesome. We know that applying to a new role takes a lot of work and we truly value your time. If you want to address a message to the hiring team, please address it to Paul.

Also, we really want you to answer the following question.

Have you implemented a Continuous Improvement Program in a fulfillment/transport environment before?

Shopify’s mission is to make commerce better foreveryone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience.

Thisis why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

This application will close at EOD Aug 2 EST

Successful candidates can expect to hear back within 2 weeks.

Vacancy expired!

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