Job Details

ID #45975596
State New York
City Longislandcity
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Spruce Technology Inc.
Showed 2022-09-25
Date 2022-09-23
Deadline 2022-11-21
Category Et cetera
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Desktop Technician

New York, Longislandcity, 11101 Longislandcity USA

Vacancy expired!

Title: Desktop Support Technician

Work Location: Long Island City, NY, 11101

Duration: 12+ months Spruce Technology is a mid-size and rapidly-growing Information Technology services firm headquartered in New Jersey. An award-winning firm (Inc 5000, Smart CEO) with a steadily growing portfolio of commercial and government clients, Spruce Technology provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide.

Spruce Technology, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived age, sex, pregnancy, race, creed, color, national origin, disability, marital status, sexual orientation, citizenship status, genetic information, religion, or any other characteristic protected by applicable federal, state or local laws.

Responsibilities:
  • Respond to incidents reported by end users related to application/product issues
  • Manage problem logs with software vendor
  • Perform appropriate software application troubleshooting to determine true nature of problem, and utilizing documentation, online assistance and expertise of other staff members, when necessary.
  • Successfully interpret and capture information for classifying requests.
  • Properly route requests requiring additional approval.
  • Work with external vendor support services and systems to resolve software application issues
  • Escalate complex or troublesome issues to software vendor and/or to the appropriate IT application management team
  • Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
  • Trains and orients staff on best practice use of software applications supported
  • Follow and enforce SCA/IT policies and procedures.
  • Efficiently manage daily work queue. aria-hidden="true" aria-hidden="true"

Skills:
  • Experience with Service Desk ticketing software (BMC Remedy Force preferred)
  • Excellent written skills to handle email correspondence
  • Excellent MS Office skills – Outlook, Word, Excel and PowerPoint.
If interested, please forward a latest copy of your resume with contact information to araheem@sprucetech.com

Vacancy expired!

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