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Trigyn's direct government client has an immediate need for Help Desk / Service Desk Support Analyst in Manhattan, NY.Description:Service Desk Support Analyst provide technical support on hardware, software, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to ITIL-based ITSM processesDuties: Provide comprehensive IT technical support to user Maintain accurate call information in system Log, categorize and prioritize user tickets Escalate more complex customer technical issues.NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.For Immediate Response call 732-640-2403, or send your resume to RecruiterCK@Trigyn.comTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 certified company.