Vacancy expired!
- Bachelor’s degree or equivalent and 5+ years of relevant IT experience (or equivalent combination of education and experience)
- 3+ year hands-on experience developing, maintaining, and administering one or more ServiceNow instances with user bases of 5000+
- Proven experience with creating and managing technical documentation
- Certifications preferred - ServiceNow System Administrator, ServiceNow Implementation Specialist or ServiceNow Application Developer
- Experience working with JavaScript and Jelly to configure the aforementioned ServiceNow components
- Experience with NIH and/or Service Portal is a plus
- Experience with web/mobile development is a plus
- ITIL Foundations certification is a plus
- Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
- Proficiency with SQL Query, HTML, XML, Java Script, Jelly, jQuery, Bootstrap, Angular JS
- Experience working with customers to understand requirements and implementing information technology solutions / initiatives / service automation
- Strong written and oral communications required
- Highly effective teamwork and collaboration skills
- Must be able to work independently on a project, seeing it from inception to completion
- Must possess strong organizational skills and strong interpersonal skills to effectively relate to agency and customer needs
- Contributes to the strategic development of new platform customizations, as needed, based on customer needs
- Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
- Plans and manages meetings, as needed, to solicit feedback from stakeholders regarding various modules of the tool whenever change is warranted or requested
- Assesses architecture and current system limitations, defines and designs system specifications, and evaluates input/output processes and working parameters for hardware/software compatibility
- Coordinates design of subsystems and total system integration
- Act as a liaison between parties when necessary to get support from ServiceNow (the company) when local issues arise or when technical difficulties are identified
- Aids with report configuration and maintenance and performs operational administrative tasks, as needed
- Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
- Lead and direct development activities, provide status updates and data when requested
- Analyzes and resolves program support deficiencies. Conducts independent technical investigations in systems architecture and design. And can work independently as well as with team members to follow-through and complete assigned development tasks/projects in a professional manner.
- Configures and Develops on the NIH’s instance of ServiceNow including routine changes or configuration adjustments as directed by the customer
- Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations.
- Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service Portal
- Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases
Vacancy expired!