Job Details

ID #16340028
State New York
City Newark
Job type Full-time
Salary USD TBD TBD
Source Shopify
Showed 2021-07-04
Date 2021-07-04
Deadline 2021-09-02
Category Et cetera
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Fulfillment Operations Support Specialist (Newark, NJ)

New York, Newark, 14513 Newark USA

Vacancy expired!

Job Description

Like the Shopify Fulfillment Network (SFN), a network of fulfillment centres that will provide fast, affordable shipping for our merchants and their customers. And the team that is developing this product needs help in Newark.

OK, so what’s an Operations Support Specialist do? It's actually pretty simple. Our merchants can't be at our Newark facility in person, so you're going to be their trouble shooter and their eyes and ears on the ground. You'll use your awesome customer success skills and your deep knowledge of warehousing operations to make sure our merchants and the Newarkfacility work well together.

Want more? OK, the person that gets this role will be working closely with merchant experience teams, operations managers, and program managers. This person will be bridging the gap between Shopify, the merchant and the Newark facility. You’re like a fulfillment centre translator :)

You'll be responsible for:

  • Own implementation of processes and tooling to enable Newarkto better integrate with Shopify internal systems (e.g. getting Zendesk operational between Shopify and Newark)
  • Be the subject matter expert within the Operations team when it comes to how the team will interact with the warehouse management system in use in Newark.
  • Act as a bridge between Newark and the support team to ensure the timely resolution of any issues
  • Help create processes/workflows that provide consistency across SFN
  • Deploy new workflows to Newark to ensure the right information is flowing and creating documentation to support these workflows.
  • Training Newark team members in Shopify processes.

Qualifications

Here's what we're expecting you to have:

  • You are already in the Newark area, or open to relocation within the US
  • You've worked with customer service software like osTickets or Zendesk before.
  • You've worked with WMS software before. This one's critical.
  • An ability to create order from chaos.
  • An ability to document knowledge and then share that in a meaningful way.
  • Experience working in warehousing operations, logistics and/or supply chain
  • A desire to make things work better
  • A love of feedback! Both in terms of giving and receiving

Additional Information

If you're interested, please include a cover letter addressed to Ryan and let us know why this is the role for you? Detail some of your relevant experience, and let us know a bit about why you're interested in the role.

This role will close at 11.59pm on Friday, July 9.

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Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

#LI-GT2

Vacancy expired!

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