Help Desk Analyst

Help Desk Analyst

• Provide support for hardware and software at their location
• Provide front line user support of our internal and external systems and services.
• Complete and close incidents and work orders in a timely manner
• Coordinate the resolution of or resolve all Service Desk Tickets
• Update incidents and service requests within agreed response times
• Establish, develop, and maintain key business relationships at assigned location(s)
• Imaging of desktop and laptops
• Ability to effectively plan, manage, prioritize and work on multiple simultaneous tasks

• IT Support experience providing remote and in-person desktop/walk-up support in an enterprise environment
• Bachelor's degree preferred or comparable work experience
• Strong knowledge of Windows. Knowledge of MAC is a plus
• Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices
• Experience using ServiceNow or similar ticketing systems
• SCCM packaging experience is a plus
• MDM knowledge, JAMF preferred
• Strong verbal and written communication skills
• Ability to work autonomously with minimal supervision as the single point of contact onsite