Vacancy expired!
- Handling user and client queries –very often requiring in depth analysis of the technical and/or business logic of our systems-direct trading desk facing
- Management of incoming and outgoing feeds to clients and vendors
- Batch and system management
- Identification and management of problems and frequent issues with the aim of improving the supportability and stability of our platform (in conjunction with our development team)
- Take ownership of incidents and drive resolution. Communicate with business and IT stakeholders
- Utilize ServiceNow to record and track incidents and releases
- Track issues and prioritize workload
- Conduct releases, deployment and DR management
- Issue tracking and prioritisation
- Release management
- Incident management
- Capacity management
- Problem analysis and resolution
- Risk management including proactively identifying and addressing risks before they impact us
- Delivery of items in our improvement agenda (e.g. monitoring, reporting, release automation)
- DR / BCP management
- Interfacing with development teams
- Understanding / learning all aspects of the business
- Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external clients
- Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions. Be capable of working at a level where escalations on issues are needed rarely and are only done after a detailed investigation.
- Ability to deliver to deadlines in a environment where multiple competing requirements are a part of the job
- Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion
- Flexibility and enthusiasm for picking up new areas as the role requires
- Desire and ability to deliver improvements to the platform and service provided
- Prior experience of application support in a front office banking, or similar, environment
- Equity Finance business knowledge or demonstration of a keen desire to learn
- Must be client focused, with strong communication skills, and confidence dealing with internal and external parties
- Experience of managing stakeholder expectations
- Strong SQL knowledge (client's Prime business uses Oracle and Sybase)
- Strong experience of working with UNIX based applications – ability to write scripts and work on automation
- Experience with job scheduling systems (ideally Autosys)
- TIBCO middleware and Java experience would be highly beneficial
- Experience of directly delivering technical improvement (e.g. development of improved monitoring, reporting)
- Must be very detail oriented and analytical
Vacancy expired!