Vacancy expired!
Job Description - Senior Windows Engineer
What You'll Do- Plan and direct technical and design aspects of the Corporate IT infrastructure
- Manage IT team to maintain the IT infrastructure components (Cloud computing, Servers, Active Directory, Messaging, Datacenters, Data backups, Multi-Factor Authentication (MFA) and Single Sign On (SSO), Virtualization Technology, Enterprise AV Solutions)
- Manage servers and endpoint monitoring, plan resources for high availability of IT infrastructure and data
- Manage all necessary resources to provide high quality of service to users
- Interface with applications owners and managers to ensure application availability, data security and data integrity
- Manages and coordinates urgent and complicated support issues. Acts as an escalation point for the Corporate Systems Infrastructure team.
- Develops and matures processes to ensure free flowing escalation and information within the organization. Works with the team to determine root cause of issues and communicates appropriately to internal and external customers.
- Provide budgetary inputs to maintain services and add value to our overall customer experience.
- Works with the IT personnel to:
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- Monitor, Troubleshoot and maintain infrastructure configurations
- Develop specifications, standards, and documentation for the infrastructure
- Works with vendors for issue escalations
- Participates in technical research and development to enable continuing innovation within the infrastructure.
- Own projects, solutions, and key responsibilities within a larger business initiative
- Provide on call assistance and support of corporate/production business systems on a rotating basis for after-hours support
- Trains, coaches, and mentors Infrastructure team personnel including career development.
- Provide guidance to employees and Infrastructure staff on IT best practices with focus on security.
- Be a trusted adviser to the customer facing business units and IT team
- Analyze department needs, identify vulnerabilities, and boost productivity and efficiency by using data provided by the service desk.
- Continuously analyze current process, technologies, and vendors to identify areas of improvement.
- Bachelor's degree in discipline appropriate to assignment or an equivalent combination of education and experience. Related certifications will be helpful. The candidate must have 3+ years of experience managing a team in an enterprise environment.
- 10+years' experience in IT
- 5+ years of intimate experience working on Networking, Server, Storage, or equivalent platforms
- Stellar communication skills
- Experience leading technical projects
- Experience documenting and sharing knowledge to improve team skills, performance, and customer self-service
Vacancy expired!