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Job Title: Lead Tech Support Salary Range: Min: $101,958 Mid: $135,944 Max: $169,930 Hay Points: 805 Dept/Div: IT / Office of IT, Infrastructure & Operations Supervisor: Director Server Support and Demand Management Location: 130 Livingston and other locations as required Hours of Work: 9:00 AM -5:30 PM (7.5 hours/day) or as required Deadline: Open until filled In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021 we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date. MTA will consider exceptions for religious and medical reasons, where appropriate. "Fully vaccinated" means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose, or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date. Summary The position of Lead Tech Support is accountable for providing technical support and management of personnel in support of mission critical systems at New York City Transit, Bridges & Tunnels, MTA HQ, Metro North, and Long Island Railroad locations. This position is responsible for provisioning new physical and virtual servers and their associated storage. The position provides computer resources to the above-named agencies for their mission critical applications and to direct and plan all activities of hardware support, maintenance, and administration of hardware equipment to ensure the effective, efficient, and secure operation of all servers and SAN equipment. Responsibilities Leadership • Manage and supervise the resources supporting the server operations in the various locations throughout the MTA. • Provide daily interface and liaison between TIS and Operating Divisions. Provide leadership, direction, policy, and standards for remote and local support of Computer and Technology related Operations • The leadership and direction provided ensures that the computing services provided meet the customers' requirements while keeping in mind the overall goals of the MTA. Planning • Direct and plan all activities of hardware support, maintenance, and administration of hardware equipment to ensure the effective, efficient, and secure operation of all servers and SAN equipment. • The firmware levels of the various hardware components need to be kept current. Software fixes and anti-virus patches need to be applied to prevent the equipment from being rendered inoperable. Problem Solving • Coordinate resources and solutions for specialized and intractable technical problems. Develop and nurture a cross functional rapid response team and escalation support process. • Escalation procedures need to be established and followed to ensure that the right resources are brought to bear on a problem in a timely fashion. Qualifications • Advanced knowledge of information, communication, security, and application development technologies. • Extensive knowledge of industry trends related to MTA business goals and objectives. • Exceptional verbal and written skills. • Extensive financial udgeting planning. Education and Experience • A Bachelor's degree from an accredited college in Computer Science, Business Administration, Engineering, Finance, or Information Services. • A minimum of 10 years of Information Technology experience with at least 4 years of progressive IT managerial or leadership experience. • 5 years of IT planning and supporting strategic business goals is preferred.• Experience with HPE ProLiant, Superdome, and Synergy server systems is preferred.• Experience with HPE, EMC, Netapp enterprise storage systems is preferred.Other Information As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 (this figure is subject to change) per year or if the position is designated as a policy maker. How To Apply Qualified applicants can submit an online application by clicking on the 'APPLY NOW' button from either the CAREERS page or from the JOB DESCRIPTION page.If you have previously applied on line for other positions, enter your User Name and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a User Name and Password; then click on the REGISTER button. Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.Vacancy expired!