Vacancy expired!
Job Description
Tittle: User Experience ResearcherLocation: New York (Temporarily Remote)Duration: 6+ monthsThat right candidate will have hands-on experience of user experience research, design thinking, and a proven track record of successfully consulting and partnering with digital product owners, designers, and business stakeholders. This will be a contract position, reporting to the Director of User Experience Research.Primary ResponsibilitiesSupporting the senior researchers in all phases of assigned projects, from research planning, creation of research materials (e.g. discussion guides), to managing the observation room, taking notes in usability sessions, assisting in workshops, analyzing data, creating video clips and delivering presentations.Support all phases of user experience research over varied time periods and across multiple markets/countries.On your own projects, you will consult with digital Product Owners and Designers to determine their insight needs, make appropriate recommendations, and craft a research plans that align with their product roadmap, and carry out the end-to-end research.3rd party vendor, project and budget management: Working in a hybrid model, assisting with research that may be undertaken in partnership with a vendor or delivered entirely by a 3rd party, but overseen by you.Synthesize learnings across projects, integrating with other functions like Analytics and New Accounts Servicing, and drive socialization of findings. Assist in creation of a centralized insights repository, templates and processesContribute to continuous improvement of UXR practice and research techniques.Work within a matrix environment, building strong relationships with your partners across multiple business units, managing and escalating as appropriate to drive projects to a successful conclusion.Drive the development and maturity of new but growing team, helping build the foundations of the practice within the department, assisting colleagues as necessary.Experience requiredDegree in Human-Computer Interaction, Statistics, Social Work, Cognitive Science, Psychology, Interaction Design, Computer/Information Science, or similar; or equivalent practical experience.2-3+ years of UX Research / Digital Interaction experience with consumer facing digital products, websites and mobile experiences.Strong Excel, PowerPoint or Keynote, image editing, and video editing skillsProven UX Research interest and/or experienceExperience with Sketch and building prototypesExperience in identifying research needs, and matching those needs to generative and evaluative research methods.Track record of delivering a regular, rapid program of work to support iterative product development, e.g. usability testing: moderation, screener and test plan creation, debriefing, facilitation, and presentation of results and recommendations either directly, or in partnership with vendors preferred.Ability to synthesize multiple insights to arrive at recommendations that deliver customer-focused outcomes for the organization, and communicate them effectively to Product Owners and Designers.Strong communication, presentation, influencing and relationship-building skills.Can demonstrate experience adapting to change, and be able to hit the ground running, managing multiple projects to tight deadlines, according to demands on the team.DesirableInsight gathering through a range of qualitative and quantitative methods and related tools, from usability testing and contextual inquiry; to survey design and remote testing (e.g. with UserZoom or Qualtrics); to focus groups, card sorting, participatory design, and ethnography, etc. Experience facilitating workshops on topics such as design thinking, rapid prototyping, and empathy + journey mappingVacancy expired!