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Customer Relationship Partner - US REMOTE
Job Description:Customer Relationship Partner US REMOTE Who we are: Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace. That's high tech without the drama. www.microfocus.com What you will do:This is not your typical Customer Success role. At Micro Focus, Customer Relationship Partners own the customer relationship. In their customer-facing role, they serve as the account owner and escalation point. In their internal capacity, Customer Relationship Partners are customer advocates, responsible for building strong relationships of trust and driving solutions that result in a win for the customer and for Micro Focus. https://www.microfocus.com/en-products/digital-safe-cloud-archiving/overview has details about the Digital Safe portfolio.The Customer Relationship Partner will drive cross-team collaboration and accountability to align the organization to the customer's success by:- Initiating, developing, and nurturingsenior management and executive-level relationships with key customer personnel
- Managing the overall customer relationship from day-to-day contacts with business users extending all the way to budget owners and vendor management
- Identifying the items important to key customer stakeholders and marshals the appropriate MF resources to support those items
- Partnering with stakeholders to develop strategies and implement processes in areas such as performance metrics and measurement, escalation, change management
- Demonstrated strong negotiation & influencing skills, with the ability to develop win-win scenarios for the customer and Micro Focus business
- Ability to satisfy customer needs and concerns while representing Micro Focus business interests
- Skilled in crisis management
- Strong technical acumen, with the ability to learn new technical concepts quickly
- Champions and implements opportunities for change
- Passion for technology
Vacancy expired!