Vacancy expired!
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5%
Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the Team:In November 2021 FIS announced the deal with Franklin Templeton, the largest capital markets deal ever with one of the largest global asset managers in the world with over $1.5t in assets. The objective of this role is to support the smooth transition of the Transfer Agency systems from Franklin Templeton to FIS by providing database support services to application teams and Technology Services Group (TSG) operations teams including the Network Operations Center. Provide support of production database administration group as a development liaison. May require knowledge of multiple database management systems on one or more operating systems with the focus on Oracle. Primary duties include database application design and tuning support as required. Also, will provide support of changes required for database upgrades, upgrade/patching, infrastructure management and creation and support of application databases working with the production system database administrators.GENERAL DUTIES & RESPONSIBILITIES• Meets commitments and provides excellent customer service at all times with internal and external clients.• Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered - enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.• Ensures issues resulting in customer outage is escalated appropriately through TSG management.• Assists application groups with design development that meet current and future business requirements:- Participates in logical design process of strategic projects and responsible for the physical design/implementation.- Provides specific direction on infrastructure design to support applications.- Participates as a member of development support team on projects.- Follows and meets project timelines and deadlines.• Provides maintenance of physical database:- Creates physical database objectives following established standards and processes employed by database team.- Enforces database standards and follows up on inconsistencies.- Performs routine reviews of databases and systems to ensure acceptable levels of performance.o Reports problem performance areas and recommendations for improvement.o Follows up on recommendations and actively pushes for implementation as appropriate.- Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.- Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.• Provides 24/7 secondary support of production database environments with the production database team as primary support.• As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.• Implements backup/recovery procedures to protect integrity of data in database environment.• Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.• Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor's degree or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES• Experience in project management methodologies is desired including ability to estimate, plan, manage and communicate activities/deliverables of a mid-size project plan, i.e., a plan that affects a single system or product family and uses multiple resources• Working knowledge of at least one database management system or a proven ability to learn new technologies and use that knowledge effectively• Effective communication and team skills with an ability to cooperate, present to and participate with peers/team members• Basic knowledge of operating systems and systems administration concepts• Personal commitment to stay current with latest technology concepts• Good problem solving, analytical and critical thinking skills• Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines. What we offer you: Our benefits include: • Flexible and creative work environment• Diverse and collaborative atmosphere• Professional and personal development resources• Opportunities to volunteer and support charities• Competitive salary and benefits.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassVacancy expired!