Vacancy expired!
- Will need to prioritize and ensure that timely responses and resolutions are provided to requests and incidents for the Mac/PC users.
- This is a customer facing role, so maintaining a good relationship with the users is a must.
- Should also be able to shift and adjust priorities based on changing business needs in the dynamic environment, while also remaining task-oriented to ensure completion of work from start to finish with appropriate solutions.
- Will interact with senior executives, so the people in this role will need to present and handle problems in a very structured and professional manner.
- Troubleshoot, diagnose, and resolve complex Mac/PC hardware and software issues with a primary focus on security of these devices.
- Responsible for enterprise Mac/PC client hardware / software standards and strategy.
- Support client OS, application, mobile, virus, and hardware issues for users.
- Lead and assist with root cause analysis as it relates to Mac/PC computers and all peripheral devices as well as open tickets for end users.
- Interact with IT vendors and management to ensure solutions are being provided for all escalating tickets.
- Independently resolve complex, break/fix issues in person or via telephone.
- Be available as needed and provide White Glove technical support to onsite and remote C-Level Executives as well as setting up AV Conference Room Calls.
- Write, maintain, and implement systems documentation for project/incident responses and recurring issues.
- Work on projects the team will be driving including Laptop Refresh, Asset Cleanup, OS Laptop Upgrade, End User Desk Location Moves.
- Should be able to think outside of the box, be creative, and drive ideas to the team.
- Platforms/Hardware: G-Suite, JAMF, BigFix, Cisco WebEx, Jabber, Apple mobile devices, Mac hardware, Dell Hardware, Android, Active Directory, Heat Ticketing System (Ivanti).
Vacancy expired!