Vacancy expired!
- Minimum 3 years' experience in IT support within an Enterprise
- Strong skills and experience with Windows and MAC OS platforms
- Strong troubleshooting skills; ability to provide both local and remote support
- Strong understanding and experience with mobile devices, laptops and tablets
- Strong understanding and experience with Active Directory, Group Policy, and MS Office suite
- Ability to work independently and as part of a team
- Strong customer service skills, ability to communicate with all levels of end users
- Ability to work under pressure and prioritize between tasks
- Ability to learn complex concepts in a fast paced environment and possess a self-starter attitude
- Needs Experience with Citrix and VPN
- Technical writing and documentation proficiency
- 2-4 years' experience: Troubleshooting, Desktop Engineer, Help Desk Experience, Technician knowledge
- Respond to telephone calls, emails and personnel requests for technical support
- Provide high level desk-side and telephone support resolving day-to-day technical issues
- Participate in a 2nd and 3rd shift /weekends schedule
- Setting up, repairing and maintaining a wide range of hardware (Desktops, laptops, printers and all other peripherals) and software (Citrix, MS Office 365, VPN, DUO and Remote Desktop software)
- Providing technical and analytical guidance as it relates to Logging on,. Remote work, Desktop, Laptops, Citrix, Active Directory storage, networking, telephones, and other IT systems
- Maintain & Develop Desktop Images
- Provide training to the end-users
- Work closely with other IT employees on system maintenance and configuration projects
- Looking for Desktop Support Technicians who can troubleshoot user issues ON-SITE at the RCC and PCC location and resolve quickly.
Vacancy expired!