Vacancy expired!
- MUST HAVE G-Suite ADMINISTRATION
- Windows environment, Office365, basic end user desktop support
- Active Directory
- HP hardware
- Experience with ticketing systems
- Must be a self-starter, able to work through issues from start to finish with little assistance, and report back with root cause and recommendations.
- Hands on experience with server hardware and be comfortable with installing parts and racking/stacking systems when necessary.
- Hands on desktop experience (WIN7 and WIN10) and troubleshooting
- Understanding how to setup shared folders and map drives
- On-call is required as a part of this role. Analysts are expected to be available when necessary to take escalations from systems engineers and team leads.
- Willing to work as part of a team and collaborate with members from the network, systems and security teams and outside vendors as well.
- Experience with administering and maintaining Active Directory and Group Policy.
- Should be comfortable speaking to clients regarding their technology needs and making recommendations
- Ability to troubleshoot/resolve hardware and software issues, in a timely manner
- Ability to work from a ticketing system and provide quality updates to clients and internal teams
- Passion for delivering an outstanding client experience
- Superior written and verbal communication skills
- Confident and friendly phone presence
- Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
- Collaborative, team-player, stays "Cool Under Pressure
- 2-5 years of experience providing end-user support
- 2-5 yrs. hands on desktop support experience including but not limited to:
- Strong understanding of desktop and laptop hardware
- Strong understanding of MS Windows 7 and 10
- Strong understanding of mobile devices (i.e. iPhone, Android, Blackberry)
- Strong understanding of MS Office 2010/2016/365 applications
- 1-2 yrs. hands on Server Administration experience including but not limited to:
- Active Directory account management
- Client Server hardware
Vacancy expired!