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Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas – including retail deposits, debit card transaction and purchase volume, and small business lending – our primary goal is delivering for our customers.Consumer Data and Engagement Platforms (CDEP) works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo’s customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.This role will be part of a central team that supports the implementation and sustainment of an Employee Experience / Internal Net Promoter Score (iNPS) System for Wells Fargo. The role will replace an existing resource that has been promoted to another role. The role will specifically be an Operational lead. Duties will include: acting as liaison for groups supporting implementation activities including design and closed feedback loop systems; Working with the groups to create survey requirements, reporting and dashboards related to each group's specific iNPS needs. This role will report to the iNPS central team leader and will support the successful implementation and sustainment of the effort.Required Qualifications6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience
Desired Qualifications1+ year of Agile experience
1+ year of JIRA experience
Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
Excellent communication skills and ability to articulate complex material to a diverse audience
Other Desired QualificationsMedallia experience
Experience designing customer/employee satisfaction surveys.
Net Promoter Score experience
Delivering work on time and within agreed upon scope, risk and quality parameters
Ability to work in conjunction with functional partners to gain consensus on priorities and features needed to implement a project successfully
Job ExpectationsAbility to travel up to 10% of the time
Street AddressCA-SF-Financial District: 550 California St - San Francisco, CAIA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IAAZ-Chandler: 2700 S Price Rd - Chandler, AZIL-Chicago: 10 S Wacker Drive - Chicago, ILNY-New York: 150 E 42nd St - New York, NYDE-Wilmington: 2200 Concord Pike - Wilmington, DEMN-Minneapolis: 600 S 4th St - Minneapolis, MNMA-Boston: 125 High Street - Boston, MATX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TXNC-Charlotte: 301 S Tryon St - Charlotte, NCMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MOPA-Philadelphia: 101 N Independence Mall E - Philadelphia, PADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsVisit https://www.wellsfargo.com/about/careers/benefits for benefits information.Company: Wells FargoReq Number: 5612458-5Updated: 2021-11-30 01:34:51.431 UTCLocation: New York,NY
Vacancy expired!