Director, Business Operations

Job Description

Media is being redefined on what feels like a daily basis. New technologies, new techniques, new thinking, new staffing models, new business… all must be harnessed. As the media industry evolves, we must find new ways of working and thinking to grow faster in 2021 and beyond. Our mission is to help the Media Service Line find simplicity and sophistication in everything we do.

The Director, Business Operations will set up world class client relationships with new and prospective clients, ensuring business continuity when transitioning to dentsu Media. Our mission is to set ourselves and the client up for success with the most efficient and effective ways of working (e.g. data, tech, tools, sourcing), and by doing so, deliver growth, margin and team benefits from the beginning. We deliver on the pitch promise to clients, and we make working on new business rewarding for our media talent thereby improving retention. The Director, Business Operations is also accountable for oversight of the Sr. Manager whose main responsibility will be the implementation of Agency best practices and operating procedures.

• Increase the speed and sophistication of new client onboarding to dentsu Media
• Act as the Operations transition lead, a highly skilled senior client facing person, that manages the overall transition process and successfully navigates external and internal workstreams
• Present and deliver the transition plan, navigating all internal and external barriers to deliver a fast and flawless transition
• Responsible for managing the delivery of all aspects of the client transition (globally/in-market) and ensuring this is achieved within the agreed upon timeframes
• Collaborate with internal stakeholders, clients, incumbent representatives, and key executives throughout the process to successfully embed new clients in to dentsu Media
• Utilize a well-honed checklist and best practices guide necessary to plan and migrate a client across operational functions and the breadth of digital and traditional media channels
• Project manage the transition across functional workstreams and media channels, including tracking of activity completion, running of internal and external status meetings and identification and escalation of any issues and blockers
• Anticipate needs and curtail issues relying on experiences overseeing integrated media efforts
• Provide ongoing support to new business efforts during slow times, including but not limited to:
• Develop a criteria and rubric for Operations’ engagement to new client onboarding
• Enhance and harmonize our new client onboarding repository with editable materials, detailed guidance notes and enhanced templates
• Consider and evaluate automation and/or project management solutions to improve speed, accuracy, data, and visibility

• Work closely with SVP, Business Operations and Client Leader(s) to identify ‘hot-button’ topics that require best practices and operating procedures on behalf of the Dentsu media service line
• Analyzing potential risks that process changes may or may not pose to the organization and our clients
• Outline and publish key performance metrics with stretch targets for improvement
• Oversight of critical operational aspects of standardizing our ways of working – systems, processes, business requirements – and serve as escalation point and impediment removal within the Agency
• Formulate and propagate a continuous improvement methodology
• Demonstrate advanced business skills in a proactive, decisive, and logical manner

• Express oneself clearly and concisely in oral communications
• Write in a clear, compelling, and concise manner
• Organize ideas and information logically and sequentially
• Develop new business reports that are clear, error-free and on-time

• Demonstrated leadership through ownership of assigned tasks and responsibilities
• Regarded internally at dentsu Media as a “go to person”
• Displays sound business judgment internally
• Strong ability to manage crisis or red-flag situations; anticipate needs
• Demonstrated ability to recognize and appropriately elevates issues/problems
• Serves as an ambassador within dentsu Media and demonstrates grace in challenging internal/external scenarios

Qualifications

• Bachelor’s Degree
• 8-10+ years of media agency experience or related field/role
• Advertising agency or professional services experience preferred
• In-depth experience and knowledge of media planning and activation, business management, and internal operations
• Proficient in Microsoft (Excel, Teams, SharePoint), Workfront, Smartsheets, etc.
• Exposure to Media Tools, Lumina, MediaOcean/DDS, Salesforce, and willingness to evaluate and learn software/databases as required

Additional Information

Employees from diverse or underrepresented backgrounds encouraged to apply.Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [emailprotected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

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