Vacancy expired!
- Minimum 10+ experience in Fixed Income /Electronic Trading Support.
- Support FX IT applications from business perspective.
- Support of FX Option trading and Risk management systems
- Respond to all user issues/queries within published timeframes
- Provide first line application support including trouble shooting issues, leading technical investigations and supporting mission critical platforms in a demanding 24/7 environment
- Accurate incident logging and tracking adhering to published procedures
- Produce and maintain support knowledge base and documentation and contribute to the team’s increased ability to service the user base
- Formulate solutions to reduce issue impact on the business users
- Liaise with internal dev teams to accurately report on incidents requiring software changes
- Strong work experience in the financial industry supporting multiple applications.
- Strong knowledge of UNIX, Windows Server, SQL, XML
- SQL – Ability to construct statements to create reports
- Strong verbal and written communication skills. Must be able to communicate with traders/product control as well as other IT teams.
- Able to perform quickly and accurately in a high pressure and highly dynamic environment whilst adhering to guidelines
- Exposure to Microsoft Office suite of applications
- Prior experience of supporting trading/risk management systems and electronic trading applications (Highly Desirable)
- Business knowledge of Options / Derivatives a plus (Highly Desirable)
Vacancy expired!