Help Desk Manager job vacancy in New york city, New York Planet Technology LLC

Vacancy expired!

Help Desk Lead Will oversee a team of 6 people (2 Senior Associates and 4 Help Desk Associates) Management is the #1 priority Oversee the services provided to the Help Desk team and manage the day-to-day operations of the service Will serve as escalation point for tickets Responsible for application ownership (having vendor meetings, going over business requirements, assess current platforms, etc.) Will serve as a technical advisor to the team, must be flexible Will work with manager to determine KPIs as well as handling hiring/firing if needed Looking for a long term thought partner This group supports 3000 users

Environment: EDX Team Dynamics (looking to replace it with Service Now), enterprise size company

Tech stack: MACs, Chrome books, Okta SSO, Google Suite, (99% Mac), Slack, etc.

Requirements Bachelor's degree is a must 3-5 years of experience as a Help Desk Manager Apple configuration and support experience (iPads, iOS, iPhones, MacBooks, etc.)

Vacancy expired!

ID	#49551532
State	New York
City	New york city
Job type	Permanent
Salary	USD $120,000 - $125,000 120000 - 125000
Source	Planet Technology LLC
Showed	2023-03-26
Date	2023-03-07
Deadline	2023-05-06
Category	Et cetera
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Job Details

Help Desk Manager

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