Job Details

ID #17037501
State New York
City New york city
Job type Permanent
Salary USD $100000. - $110000. per annum 100000. - 110000. per annum
Source Michael Page International
Showed 2021-07-20
Date 2021-07-20
Deadline 2021-09-18
Category Et cetera
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Implementation Specialist

New York, New york city, 10008 New york city USA

Vacancy expired!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

SummaryJoin the Implementation Team, working closely with new and ongoing customers to support their business needs and challenges.

This role is based in NYC. It will start fully remote until a hybrid model in-office in November 2021.

Client DetailsFast-growing tech SaaS startup based in NYC.

Description
  • Own the onboarding process of new accounts
  • Work closely with clients to understand business needs and ensure success with software products
  • Ensure timelines are met as a project manager
  • Become the main point of contact between clients and the internal team
  • Work with clients to build priorities and ensure there is a clear end-user training for these priorities/workflows
  • Lead online webinars, consultations, and one-on-one demos with clients to educate key features of product
  • Build, own, and execute client success/onboarding plans

Profile
  • MINIMUM 2+ years of experience in a Customer Success/Account Manager position
  • Native English speaker
  • Strong presentation and public speaking skills
  • Strong written communication skills
  • Experience working with Web development frameworks such as Javascript, HTML, CSS, and Rest API. GraphQL is a plus.

Job OfferFull-time permanent opportunity with benefits!

Vacancy expired!

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