Vacancy expired!
- Assigned by CLIENT to a major incident to coordinate the investigation and resolution.
- Assigns tasks to other teams to investigate and resolve the major incident.
- Manages communications during the major incident to both business and IT stakeholders.
- Use ServiceNow and coach other team members on how to leverage ServiceNow for efficient collaboration during major incidents.
- Design and conduct two tabletop exercises for major incident management.
- One exercise based on a prior CLIENT incident, to help CLIENT personnel apply lessons learned to a more mature ITIL practices-based approach.
Vacancy expired!