Vacancy expired!
- Customer Satisfaction: Maintain high level of customer service by receiving and handling all tangible issues in a courteous professional manner.
- Incident and Service Management: Handle assigned Service Desk incidents or service requests. Escalate and collaborate with our other internal IT groups such as Network, Infrastructure, and Applications accordingly.
- Asset Management: Maintain inventory of computer equipment during the process flow of new hire, transfer or termination requests.
- Knowledge Management: Actively participate in the development and documentation of the technical and public Knowledgebase and Training.
- Bachelor's degree in Computer Science or Information Systems.
- 2-4 years minimum experience in a related IT position (Service Desk/Deskside Support, Systems Administrator, etc.)
- Travel to superintendent offices at residential apartment buildings in Brooklyn/Queens may also be required.
- Excellent customer service skills and ability to maintain a high level of customer satisfaction
- Outstanding verbal and written communication skills
- Strong knowledge of Windows 10 operating system
- Strong knowledge in Microsoft Office 365 applications
- Strong knowledge in mobile platforms (Android and Apple iOS)
- Knowledge of network hardware and concepts (switches, routers, TCP/IP, DNS, WAN, LAN, SMTP, SMB, VOIP)
- Experience with Active Directory
- Experience using any kind of incident management systems (ServiceNow (preferred), BMC Footprints/Remedyforce, HEAT)
- Experience with Citrix Workspace and supporting thin clients in a Citrix environment is a plus
- Familiarization with PC imaging and deployment processes (Image, Inventory, Deploy, User Orientation)
- Must be self-motivated and reliable
Vacancy expired!