Job Details

ID #23944172
State New York
City New york city
Job type Permanent
Salary USD TBD TBD
Source Michael Page
Showed 2021-12-06
Date 2021-12-01
Deadline 2022-01-30
Category Et cetera
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IT Support Analyst

New York, New york city, 10261 New york city USA

Vacancy expired!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Description Provide knowledgeable 5-star technical support on-site and remote to users in the New York and remote offices. - Work with external vendors and internal IT to ensure that physical kit including IT infrastructure remains fully serviced and fit for purpose whilst ensuring all work is carried out with great care and due diligence to mitigate impact to the firm. - Participate in installing, configuring, optimising, and documenting systems - Interface with Edinburgh IT teams to ensure awareness and participate where appropriate in project related tasks. - Develop and review ongoing maintenance of procedures documentation - Work autonomously but equally interface and collaborate well with the global IT teams Monitor logged and allocated calls to ensure a high level of service provision to Baillie Gifford staff and ensure that escalation procedures are adhered to. - Responsible for creation and review of relevant systems checks and taking appropriate action. - Issue and maintenance of laptops, mobile phones and their accessories, AV units, ensure general stock of peripheral items. - Participate in relevant user administration, i.e. new start set up, systems overview, changes and leavers. - Ensure skill set evolves with the role to enable you to support the firm to a high standard. - Provide appropriate analysis, monitoring and trending on relevant existing information systems. Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com. - Minimum 3-5 years' experience in a fast-paced 1st/2nd line IT support role. - Strong skills supporting Windows 10 desktop - Strong skills supporting Microsoft business product suite (i.e. Office 2016, O365) - Strong skills supporting A/V solutions Zoom, Teams etc. - Experience supporting WLAN infrastructure - VDI support and troubleshooting - Experience supporting Apple technologies in an enterprise environment - Understanding of network fundamentals - A good understanding of email flow and end to end email troubleshooting - Experience with Mobile Device Management in the Enterprise for management/deployment of mobile devices (preferably Intune) - Experience supporting/troubleshooting VPN connections - Experience of VMware - Use of tools to diagnose and troubleshoot issues with remote users - Printer support and troubleshooting.Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com. A leading investment management firm. Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com. Compensation is competitive and based upon experience. Email resume and a summary of your relevant experience to MadisonHaberl @ MichaelPage.US.com.

Vacancy expired!

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