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We're looking for a Lead Content Strategist to join our Financial Tools team. In this this role, you'll work closely with partners in Design, Research, Product and Tech, to build intuitive customer-centric experiences delivered across web and mobile channels.Responsibilities includes but not limited to:Develop and lead content strategy for select digital products and customer programs, ensuring execution from discovery to delivery
Work closely with designers to develop wireframes and iterative prototypes
Plan, write and shape content including interface language, product education, naming conventions, navigation and other content for web and mobile experiences
Work with stakeholders and cross-functional partners to understand objectives, goals and requirements
Drive consistency across products and channels, leveraging voice, tone and content standards
Partner with Research and Design in user testing, customer journey mapping and persona development
Leverage data to inform and optimize content
Manage content governance and approvals process for assigned programs
Present concepts and work to peers and leadership
The role requires a wide variety of strengths and capabilities, including:Bachelor's degree (or higher) preferably in Marketing, Communication, Journalism, or related field
Experience in leading digital content strategy in a matrixed organization
Good to have 5-7 years in UX Writing, UX Design, or other user-focused experiences
Excellent verbal and written communication skills, with thorough knowledge of the English language, grammar, spelling, punctuation and usage
Proven ability to distill complex information into easy to understand terms
Experience in developing customer journey maps
Proactive, solutions-oriented mindset with strong attention to detail
Exceptional time management and organizational skills, including the ability to follow schedules, meet deadlines, and manage multiple projects
Experience adhering to documented standards for brand and copy, including style, voice, and tone
Experience working with Designers, Researchers, Product Managers, Technical Teams and Legal/Compliance partners
Experience working in Agile environment
Experience in Marketing, customer engagement, or community building activities/events a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
Vacancy expired!