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Business Title: Lead Specialist, Financial Services DeliveryRequisition Number: 88761 - 66Function: AdvisoryArea of Interest:State: NYCity: New YorkDescription:The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.KPMG is currently seeking a Lead Specialist to join our KPMG Spectrum (https://www.kpmgspectrum.com/content/spectrum/en/homespectrum.html?location=us) practice.Responsibilities:Manage service performance and quality management activities including reporting quality acceptance, improvement plans, performance reporting, modification of service levels and metrics and issue resolution
Develop, implement and continually refine and improve Operations and Service procedures, standards and policies to conform to firm and client requirements
Plan, organize and manage delivery model and staff to assure appropriate coverage to meet solution needs, client needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction, in a cost and risk efficient manner
Perform people management responsibilities, such as inputs for annual performance reviews and team member development
Qualifications:Minimum five years of experience with shared services, managed services and/or outsourcing for application services; minimum two years of managing a large team (60+), onshore/offshore; required background in Financial Services industry, with exposure to Banking Operations and Risk Management, in a global service delivery set-up
Bachelor's degree from an accredited college or university
Solid knowledge of Banking Operations in a managed service or outsourced environment, including but not limited to operations in PPP, Anti-Money Laundering (AML), Regulatory reporting and Remediations, Know Your Customer (KYC) and Sanctions
Prior experience in an external client-facing service delivery management capacity is required.
Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business including budgeting, forecasting and planning experience in an operational environment.
Excellent communication and relationship building skills; ability to develop material for orals/pitches, roadshows with member firms and become a brand ambassador for KPMG Managed Services
Ability to travel as necessary
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link (https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).GL: 4GF: 15292
Vacancy expired!