Vacancy expired!
- Execute incident, problem, change and release management across a wide range of applications and technologies
- Drive remediation activities, run incident bridges, and provide status on active issues
- Drive root cause identification and preventative actions
- Effectively multi-task across a wide range of activities
- Communicate effectively (both verbal and written) with application development teams, business partners, end users, and direct leadership
- Work with vendors and vendor products to troubleshoot issues
- Identify gaps and single points of failure in current technology process or design
- Create, Update and maintain all aspects application specific troubleshooting documentations and Runbooks along with training/knowledge transfer to other team members
- Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
- Identify and develop automation for repetitive tasks
- Ensure quality, security and compliance requirements are met for supported area
- Execute daily maintenance tasks and proactive review of the production environment
- Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction
- Application Support experience - I do not want SAs and DBAs
- Ability to automate and drive operational improvement
- Experience creating alerts and managing alerts in ITRS, AppDynamics, SPLUNK, and Grafana is very strong plus. "I am willing to hire just on this experience if the person has SME level knowledge of the tools and can create dashboards and alerting".
- Experience supporting an enterprise-level environment
- Strong verbal, written, and interpersonal communication skills
- 3+ years of application production support experience
- 3+ years of SQL experience
- Outstanding problem solving and decision making skills
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Ability to work effectively in a team environment
- Ability to manage initiatives involving process improvements
- A BS/BA degree or higher in science or technology
Vacancy expired!