Vacancy expired!
- Working in a self-service driven environment
- This person will need to have strong people skills - will need to provide white-glove service/VIP support (have strong customer service experience clear on resume)
- Shifts: 8AM-4PM (priority) and 9AM-5PM
- Setting up AV equipment (50% of the time they are doing the AV set ups - ability to follow process)
- Boots on the ground analyst role
- Run daily conference room checks to assure all technology and devices are fully operational and ready for service.
- Run daily conference room scheduling report and schedule/coordinate internal and external daily video conferences and webinars on appropriate video platforms.
- Provide proactive outreach to end users to confirm meeting requirements and make recommendations if needed.
- Work collaboratively with other departments to coordinate large meetings, webinar, Town Hall events and/or offsite events.
- Provide ad hoc training on multimedia technologies requested by end users.
- Troubleshoot technology issues before/during/after meetings.
- Provide hands-on in-room or remote meeting/event support as requested.
- Respond to end users in a timely fashion to address any AV-related problems that come up and work together with the network and infrastructure teams in cases where issues are network related.
- Ensure adequate inventory for AV equipment's peripherals (batteries, projector bulbs, etc.)
- Create documentation and manuals for supported hardware software packages as needed.
- Perform basic editing of video/audio clips for meetings/events that are recorded.
- Use of software platforms to add graphics to video/audio clips (Adobe Premiere, Camtasia, Vegas, Final Cut, etc.).
- Expertise in web conferencing clients (WebEx, Zoom, GoToMeeting, ON24 and other webinar/event platforms)
- 2+ years of experience in a professional environment with a focus in multimedia and/or end-user support.
- Understanding of audio/visual systems (Cisco and Polycom endpoints, video bridges, expressways and switches)
- Ability to lift 50 pounds.
- Commitment to great client service.
- Ability to collaborate in a team, including across offices (team consists of 10 people)
- Strong thinking/problem-solving skills
- Ability to follow AV processes at a white-glove level
- Excellent interpersonal, verbal and written communication skills.
- Ability to build and maintain positive relationships.
- Ability to work in a fast-paced, deadline-driven environment.
Vacancy expired!