Vacancy expired!
- The team is responsible for 1st/2nd line support of all core Prime Brokerage systems, spanning front-to-back booking to reporting.
- Supporting a 24 hour global business, the team operates a 24x5 'Follow the Sun' support model, backed up by 3rd level escalation
- Handle user/client queries - can require in depth analysis of the technical and/or business logic of the systems, with direct trading desk interface.
- Manage incoming/outgoing feeds to clients and vendors.
- Perform Batch and System Management.
- Identify and manage problems and frequent issues with to improve supportability/stability of the client's platform.
- Take ownership of incidents and drive resolution.
- Communicate with business and IT stakeholders.
- Utilize ServiceNow to record and track incidents and releases.
- Track issues and prioritize workload.
- Conduct releases, deployment and DR management.
- The ideal candidate will be a proactive individual with strong analytical, interpersonal and communication skills who has a desire to drive continuous improvement, and the ability to manage multiple concurrent tasks to successful, timely conclusions.
- Issue tracking and prioritization
- Release, Incident and Capacity management
- Problem analysis and resolution
- Risk management including proactively identifying and addressing risks before they impact the business.
- Delivery of items in the client's improvement agenda (e.g. monitoring, reporting, release automation).
- DR / BCP management.
- Interfacing with development teams.
- Application support in a front office banking, or similar, environment
- Equity Finance business knowledge or Equities with the demonstration of a keen desire to learn.
- Must be client focused, strong communication skills and experience managing stakeholder expectations.
- Strong SQL knowledge (they use Oracle and Sybase)
- Strong experience of working with UNIX based applications - ability to write scripts and work on automation.
- Experience with job scheduling systems (ideally Autosys).
Vacancy expired!