Job Details

ID #21469774
State New York
City New york city
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source APN Consulting Inc
Showed 2021-10-21
Date 2021-10-20
Deadline 2021-12-18
Category Et cetera
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Production Support Engineer

New York, New york city, 10001 New york city USA

Vacancy expired!

Title: Production Support Engineer

Location: New York

Type: Full Time

SummaryYou will be part of the team providing support to the Reference Data applications across the global businesses. The ideal candidate will have strong technical and business knowledge of the Data space and capable of working within a fast moving environment

Role / Principal Accountabilities:
  • Adopting best practices and to demonstrate best-practice
  • Reviewing service availability, performance and stability, and proactively identifying service trends and taking the appropriate actions to resolve service related issues.
  • Take ownership of issues and see through to completion
  • Be able to involve the correct resources to address any issues.
  • Establish strong collaborative relationships between Production Services and Application Development teams, the business as well as Infrastructure and other functional groups.
  • Diligence in maintaining ITIL Service Management processes, procedures and work instructions, monitoring compliance to them and undertaking continual improvements as required
  • Ensure software or hardware changes do not impact application service levels.

Skills & Experience Required:
  • Proven experience with IT Incident, Problem, and Change Management processes.
  • Experience of application management improvement processes & support practices.
  • Strong Relationship Management skills. Customer-focused with gravitas and professionalism
  • Excellent communication, listening and interpersonal skills
  • Strong analytical and problem solving skills
  • Experience with managing transitional changes to large and complex systems.
  • Understanding of Data Services applications within an Investment Bank
  • Operating systems knowledge (Windows, Unix, Linux)
  • Full understanding of ITIL
  • Strong scripting skills (eg Shell Scripting, Python, Perl)
  • Good working knowledge of databases and writing SQL queries
  • Good knowledge of Autosys setup and configuration
  • Working knowledge of cloud technologies (AWS, Azure or similar)
  • Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g. Git, Jenkins, Docker, Ansible, Elastic, Jira etc.

Desirable:
  • Knowledge and experience in IT automation
  • Knowledge and understanding of the Site Reliablility Engineering principles
  • Understanding of Agile practices and principles
  • AWS Practitioner Certification or similar
About us:Since 2002, APN Consulting has been inspiring success in IT through meaningful connections between employers and candidates. We are trusted by a vast array of companies, from small enterprises to some of the world’s most trusted brands to present the best talent for their contract, contract to hire and full-time positions. To learn more, please visit us online at www.apnconsultinginc.com

Vacancy expired!

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