Vacancy expired!
Production Support Location: SFO & NC (Onsite) Responsibilities include: Production support including resolution of complex technical issues, provide expertise in partnership with application teams, vendor applications and infrastructure partners. Responsible for the continual update and maintenance of applications and systems, including routine updates, vulnerability remediation, capacity assessments and technology refreshes. Lead the resolution of complex issues to meet established service level agreements. Use diagnostic tools to troubleshoot complex computer application problems or restore service. Respond to monitoring alerts, troubleshoot to root cause during failures. Managing and execution of change events, including enhancements, upgrades and patching. Strategically analyze complex business problems and develop solutions, including designing and creating solutions to problems. Partner and collaborate with Enterprise business partners and technology teams Act as an escalation point for application support and troubleshooting. Required Qualifications
- 7+ years of application development and implementation experience
- 5+ years of Red Hat Linux or UNIX experience
- 5+ years of distributed servers platform experience
- 3+ years of Middleware experience in Tomcat, WebLogic, WebSphere etc.
- 3+ years of Webserver experience in NGNIX, Apache etc.
- Knowledge of network systems including F5, route traffic through subnets, virtual network gateways etc.
- 2+ years of Splunk, AppDynamic experience
- Good verbal, written, and interpersonal communication skills
- 2+ years of ServiceNow experience
- Knowledge and understanding of technology development: high-availability and high-volume transaction processing systems
- A BS/BA degree or higher
- Knowledge of Java, software lifecycle release tools (UDeploy, Subversion, Github), workflow tools, or other experience in application support.
Vacancy expired!