Job Details

ID #19879731
State New York
City New york city
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Atlantic Partners
Showed 2021-09-19
Date 2021-08-25
Deadline 2021-10-24
Category Et cetera
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Senior Analyst (Desktop Support / Operations) - Perm

New York, New york city, 10001 New york city USA

Vacancy expired!

Job Description: This is a hands-on Desktop Support / Operations role requiring the ability to handle various Operations tasks and end-user support problems with expertise and solid judgment. In this position you will be asked to provide exceptional technological support and direction. You will work within the Technology Services Operations Team reporting directly to the VP of Operations. You will primarily support the staff in the NYC office with extended support of the other locations.

Responsibilities:

−Support and monitor the performance of a 3rd party Managed Service Provider to insure adherence to KPI and SLAs

−Support the change management process

−Support the Operations quarterly audit process

−Support the end-point asset management process

−Provide backup support to our VIP White Glove support function

−Support the end-user Operations (e.g., new hire onboarding and offboarding process)

−Support continued growth by supporting any office buildouts

−Build strong relationships within the Technology Solutions Department, our managed service providers and our executive group

−Action and triage support tickets in accordance with the firm's SLAs

Requirements:

−Minimum of a Bachelor of Science degree in a relevant field and 5+ years of experience managing and deploying desktop and mobile devices, tools and software with a focus on exceptional service

−Prior experience working with and providing daily direction to 3rd party service providers

−Experience with these end user technologies: iOS, Microsoft Windows, Microsoft Office, Microsoft Teams, Citrix and / or Windows Virtual Desktop and two-factor authentication

−Experience troubleshooting issues with Microsoft Outlook (e.g., profile corruption, plugin, archive issues, search issues, user defined rules)

−Experience with Microsoft Intune device enrollment and monitoring of devices on iOS platform

−Knowledge of how to locate and re-enroll devices with profile or compliance configuration issues

−Experience with ServiceNow and Ninja RMM highly desirable (e.g., ticket management, report creation, data analysis, remote access, software installation)

−Prior experience providing exception end user support to C-Suite level executives

−Familiarity with overall LAN and WAN concepts and how it applies to the Firm's infrastructure

−Some travel will be required to visit remote offices for in-person interaction with the senior executives and a first-hand end user experience from each site

−Strong attention to detail a must

Vacancy expired!

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