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About Citi:Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients' and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the Firm and is deeply integrated into the sectors and functions. Citi maintains two Cyber Security Fusion Centers (CSFCs) across the United States and Asia to act as its information and crisis response hub in its mission to strengthen Citi's resilience to cyber-attacks.Organizational Mission:As the leading global bank, Citi has a heightened responsibility to keep its customers safe. The Cybersecurity Fusion Center (CSFC) is on the front lines of that effort. The CSFC coordinates Citi’s cybersecurity organizational response to protect Citi and its customers from cyber threats. Citi is at the forefront of Cyber Fusion in financial services and leverages a data-driven, “technology first” approach to determine, inform, respond to, and govern overall cybersecurity threats to Citi.Team Mission:The Cybersecurity Fusion Center Strategic Initiatives team leads change through a variety of programs, processes, and technology to equip the bank with innovative, market-leading capabilities that make Citi the most effective cyber defense organization in its industry. The Strategic Initiatives project and product management teams introduce and manage capabilities critical to Citi’s internal cyber defense organizations. This includes a wide-spectrum of transformation processes, including process re-engineering and best-in-class security tool sourcing, implementation, and integration.Responsibilities:Manages deployed ServiceNow products and platform leadership
Coordinates with other platform stakeholders to swiftly remediate defects that block CSFC activities
Manages the CSFC ServiceNow roadmap and prioritizes feature requests
Informs wider CSFC product management efforts
Support consensus-building across teams for transformative projects, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution
Research market and peer cyber capabilities and best practices. Develop and organize insightful, relevant commentary to be shared with broader team and senior executives for potential implementation at Citi
Evaluate systems and processes spanning multiple CSFC teams to ensure maximum efficacy and relevancy
Liaise with internal and external parties (e.g., peer institutions, security vendors, service vendors, auditors, etc.)
Requirements:5+ years of experience in Product Management, preferably with a cybersecurity focus
Experience in managing complex backlogs
Working knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
Given the nature of the CSFC and the challenges it faces, the ideal candidate should be passionate about cyber security. A familiarity of operating systems, basic networking, common security tools, and knowledge of cyber security industry technical terms is preferred
High attention to detail and work quality with the ability to focus on complex problems for a sustained period
Strong and efficient Excel and PowerPoint abilities required
Demonstrable interest in innovation and disruption to improve systems and processes
Highly motivated, with the ability to own tasks and execute on management direction and guidance with minimal supervision
Strong interpersonal skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams
Diverse problem-solving experience gained from driving change-leadership activities
Ability to structure less defined requirements into measurable tasks and milestones
Experience working in cross-functional teams across silos and organizations
Superior organization and experience managing many tasks and dynamic priorities simultaneously
Ability to perform under tight deadlines and deliver high-visibility products
Education:Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:TechnologyJob Family:Information SecurityTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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